When you look at all the ways that people overpay for things, they shouldn’t be overpaying for heating and air conditioning. When you’re looking for a reliable HVAC service provider in and around Bluffton, SC, you need to know what to look for. If you choose wisely, you can save money and get the service you deserve.
Here are five tips to ensure you get what you’re looking for.
1. Read The Reviews
If you want to ensure that you don’t get taken for a ride by the HVAC company you decide to work with, you don’t have to go into business with them blindly.
As the yellow pages have faded from our lives, they’ve been replaced with review sites that offer more information than we ever had access to before. Instead of having to ask around and potentially find no one who has heard of the company, you can consult search engines. Alongside every result for a business is the potential to find out about how they treat their customers.
Even companies know that 84% of their potential customers trust online reviews as much as they trust their friends’ recommendations. This means that the most savvy customers will give you good customer service so they don’t get penalized by online reviews. While you should take any online information with a grain of salt, when there are enough positive or negative online reviews, you can see a trend emerge.
Reviews are important when learning about a company. Read for specific details that might pertain to you and your own HVAC system. Reviews are usually chock full of details that give you some idea as to what you can expect with a system like yours.
2. How Long Have They Been Around?
While there’s nothing wrong with a new company, there’s something to be said for an HVAC company that’s been around for a while. There are positive benefits to working with one that has a lot of experience but there are also some things to look out for. If a company has been around for decades, they might not be on top of the latest technology in HVAC.
If you have an extremely modern system, you want a company that’s both experienced and knowledgeable about systems like yours. This is a rare combination and you’re going to struggle to find a company that can do both. However, they’re out there so you need to ask the right questions.
If you have an older system, a company that’s newer might not know the ins and outs of a system older than the proprietor of the company. If you’re looking for someone who knows how to get spare parts to save you some money, that’s going to be a business owner that’s been around the block.
Don’t discriminate outright one way or another based on age. There are positives and negatives to both potential businesses. However, if you want to ensure that you get the chance to have both quality and experience, keep your eyes on that information.
3. Are They Friendly From Day One?
One of the most basic factors of dealing with a reliable HVAC company in Bluffton is finding one that treats you right. Any company that takes your business for granted or expects you to work with them doesn’t realize that the world is changing. At a moment’s notice, you could be on the phone with a competitor, promising them decades of business.
In exchange for your loyalty, you should be able to count on friendliness.
As soon as they pick up the phone, they should be talking to you respectfully with a friendly attitude. If they’re not friendly from day one, then they’re not going to treat you well when they’re having a bad day.
You get the feeling when you’re working with someone as to whether or not they’re excited to serve you. If you find that this HVAC company isn’t, seek another for help.
4. What’s Their Schedule?
HVAC emergencies never happen at the right moment. Your heat never goes out in the middle of summer, leaving you months to repair it. It usually happens right when you’re in the middle of a huge storm.
The same thing goes for your air conditioning. During summer months, the critters running around try to get into your ducts and build their nests. The rain and hail pummel your outdoor condenser and end up ruining your system.
You need them to come out on the worst days of the year and be ready to treat you with respect. While it’s not the ideal situation for anyone, they should be happy to give you their business.
Ask about their holiday and weekend rates. They might have jacked up rates that are way more than they should be asking for.
5. Do They Know the Region?
One of the things that you need to have from your HVAC company is some regional knowledge. IF they’re part of a nationwide chain who doesn’t care about you and your home, then it’s not worth your time.
A local company knows how to get around, can make better estimates, and more than anything, knows what’s on the horizon. A regional service provider who knows South Carolina is going to know when things are going to get rough. They know when you’re going to be dealing with the worst storms of the year and can help you out.
When you deal with a regional service provider, you know that you’re getting someone who knows what you deal with year after year.
Heating and Air Conditioning Shouldn’t Be Overpriced
At the end of the day, you should be paying a fair price for whatever heating and air conditioning services you get. The cost of buying service should entitle you to prompt and reliably functioning HVAC all year round.
If you’re wondering whether or not it’s time to replace your AC, check out our guide for info.